Privacy Policy

1. Introduction

TICKIWALLET, operated by Tick Top Trade L.T.D. ("we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at tickiwallet.com and related services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, country of residence, and government-issued identification documents for KYC verification.
• Account Information: Login credentials, account preferences, and security settings.
• Financial Information: Wallet balances, transaction history, deposit and withdrawal records.
• Social Login Data: When you sign in using Google, Facebook, or Telegram, we receive your public profile information (name, email, profile picture) as authorized by you.
• Technical Data: IP address, browser type, device information, and usage analytics.

3. How We Use Your Information

• To provide, maintain, and improve our services
• To process transactions and manage your wallets
• To verify your identity (KYC/AML compliance)
• To communicate with you about your account and services
• To detect and prevent fraud and unauthorized access
• To comply with legal and regulatory obligations
• To provide customer support via TICKI AI and human agents

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Payment processors and banking partners to facilitate transactions
• Regulatory authorities as required by law
• Service providers who assist in operating our platform (hosting, analytics)
• Law enforcement when required by valid legal process

5. Data Security

We implement industry-standard security measures including 256-bit SSL encryption, secure data storage on AWS infrastructure, multi-factor authentication, and regular security audits to protect your information.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Financial transaction records are retained as required by applicable regulations (typically 5-7 years). You may request deletion of your account data at any time.

7. Your Rights

• Access and obtain a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data (see our Data Deletion page)
• Withdraw consent for data processing
• Object to certain processing activities
• Data portability

8. Cookies and Tracking

We use essential cookies for authentication and session management. We may use analytics cookies to understand how our platform is used. You can control cookie preferences through your browser settings.

9. Third-Party Login Services

When you use social login (Google, Facebook, Telegram), we only access the information you authorize. We do not post on your behalf or access your contacts. You can revoke access at any time through the respective platform's settings.

10. Contact Us

For privacy-related inquiries or to exercise your rights, contact us at:

Email: support@tickiwallet.com

Company: Tick Top Trade L.T.D.